Privacy Policy

Welcome to Retain - ROASLab. This Privacy Policy describes how your personal information is collected, used, and shared when you install and use the Retain - ROASLab Google Chrome Extension (the "Extension").

1. Information We Collect

When you use our Extension, we collect the minimum amount of information necessary to provide our services:

• License Key & Email Address: Used strictly for authentication and verifying your active subscription status.
• Shop ID / Shop Name: The Shop ID or Shop Name from your active Shopee Ads page is collected solely to bind the shop to your license slot in accordance with your subscription package limits.

We do not collect, track, or store your browsing history, cookies, personal Shopee account credentials, or any financial information.

2. How We Use Your Information

We use the collected information only for the following purposes:

• To verify that you have a valid and active license to use the Extension.
• To enforce subscription limits (e.g., maximum number of registered shops per license).
• To provide customer support and troubleshoot technical issues related to your license.

3. Data Sharing and Disclosure

We respect your privacy. We do not sell, rent, or trade your personal information to third parties. Your license and shop binding data are securely transmitted directly to our private, secure Google Apps Script backend database exclusively for verification purposes.

4. Data Security

We implement reasonable security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All communication between the Extension and our servers is encrypted using industry-standard HTTPS protocols.

5. Changes to This Privacy Policy

We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page.

6. Contact Us

If you have questions, please contact us by email at [email protected].